Support

Steady is built by a very small team, and messages go straight to the person who made it. You should hear back within two business days. If something in the app told you to stop and eat, trust it. That comes first, this page second.

Prefer to write it yourself? Email support@chamsdel.online

If you are having a medical emergency, do not use this form. Contact your local emergency services. Steady is not medical advice and cannot help in real time.

Common questions

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not by Steady. On iPhone, open the Settings app, tap your name at the top, then Subscriptions, then Steady, then Cancel. On Android, open the Play Store app, tap your profile picture, then Payments & subscriptions, then Subscriptions, then Steady, then Cancel subscription. You keep access until the end of the period you already paid for. Refunds are handled by the store: Apple at reportaproblem.apple.com, Google at Google Play refunds.

I was charged after my free months.

If you started with a free period, the subscription renews at the price you saw when it ends, unless it was cancelled at least 24 hours before. The store shows the free period and the price on the purchase screen before you confirm. To stop future charges, cancel as described above: in the Settings app on iPhone, or in the Play Store app on Android. For a charge you did not expect, ask the store for a refund (Apple at reportaproblem.apple.com, Google at Google Play refunds), or write to us with the topic Subscription or billing.

I paid but the app shows the paywall again.

On the paywall, tap Restore. This asks the store for the subscription attached to your Apple ID or Google account and unlocks the app. If Restore does not work, make sure the phone is signed in to the same Apple ID or Google account that made the purchase, then write to us with the topic Subscription or billing.

How do I delete my data?

Delete the app. Everything Steady knows about you lives in a local database on your phone, and there is no copy on any server: no account, no sync, no backup made by us. Removing the app removes all of it. If you want that confirmed in writing, choose the topic Privacy above.

Notifications are not arriving.

Steady schedules its check-in and milestone notifications on the device itself; there is no push server. Check that notifications are allowed for Steady in your phone's settings, that Focus modes (iPhone) or Do Not Disturb (Android) are not silencing it, that battery saving is not restricting Steady on Android, and that the check-in and milestone toggles are on under You tab › Settings.

Steady said something wrong or unsafe.

Please tell us. Steady works only from what you have told it, it can be wrong, and it is never medical advice. A screenshot helps, since everything is stored on your phone and we cannot see it otherwise. Reports like this go to the top of the queue.

Does Steady work offline?

Yes. The timer, check-ins, breathing, the puzzle and your record all work with no connection. Nothing you enter is sent anywhere. Buying or restoring a subscription goes through Apple or Google and needs a connection.